Using Remote Expert

If Remote Expert is enabled in Team Settings, users have the ability to call out for help using the Remote Expert assistant, either before or during a job.

On a mobile device this will be displayed as a phone icon on the top right hand side of the home page and via Options (iOS) or 3 dots (Android) on the top right hand side during a job.

On an HMT the option will be displayed as a phone icon on the home page and as a phone icon on the top of the screen during a job.

Remote Expert enables the user to speak with a 3rd party and share their screen if needed to assist them with completing their job.

Before Job                                                                                    During Job


Before Job


During Job


PLEASE NOTE: Licences will be required by both the user and the Remote Expert for this to run.


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