If Remote Expert is enabled in Team Settings, users have the ability to call out for help using the Remote Expert assistant, either before or during a job.
On a mobile device this will be displayed as a phone icon on the top right hand side of the home page and via Options (iOS) or 3 dots (Android) on the top right hand side during a job.
On an HMT the option will be displayed as a phone icon on the home page and as a phone icon on the top of the screen during a job.
Remote Expert enables the user to speak with a 3rd party and share their screen if needed to assist them with completing their job.
Before Job During Job
PLEASE NOTE: Licences will be required by both the user and the Remote Expert for this to run.